Welcome to Truenga – Where Your Privacy Matters.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): with your permission, we may send you emails about our store, new products, and other updates.
Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and similar contact details.
Credentials: Your passwords and security information used for authentication and account access are securely collected.
Payment Data: For purchases, we gather necessary payment data, including payment instrument details. Rest assured, all payment data is handled by our trusted payment processor, and you should review their privacy policies for further details.
Information Automatically Collected
During your visits to Truenga, certain information is collected automatically. While this information doesn't reveal your specific identity, it includes device and usage data, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. We use this data primarily for site security, operational purposes, and internal analytics. Additionally, like many online businesses, we employ cookies and similar technologies for enhanced user experiences.
Information Collected from Other Sources
In some instances, we may obtain information about you from external sources, such as public databases, joint marketing partners, and third-party sources. This can include social media profiles, marketing leads, search results, and links.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us by using the form in the Contact Us page.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
At Truenga, we prioritize your privacy. We only share your information under specific circumstances:
Consent: When you've provided explicit consent for a particular use of your personal data.
Legitimate Interests: When processing your data is reasonably necessary to fulfill our legitimate business interests.
Performance of a Contract: To fulfill the terms of a contract we've entered into with you.
Legal Obligations: In cases where we are legally required to disclose information, such as complying with applicable laws, governmental requests, or court orders.
Vital Interests: When necessary to investigate, prevent, or address potential violations, fraud, safety concerns, or illegal activities.
Specific situations where your data may be processed or shared include vendors, consultants, business transfers, and business partners. Rest assured, your information is never sold or traded for third-party promotional purposes.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows CommerceHQ to store information about your session (referrer, landing page, etc).
_CommerceHQ_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_CommerceHQ_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Please feel free to contact us using the Contact Us page on our menu or using the following details:
Phone: +1 754-233-0321
Truenga Physical Office:
9 AM - 5 PM (Monday to Friday EST)
2435 Fillmore St
Hollywood, FL 33020
Thank you for being a part of the Truenga community, where your business and satisfaction is our top priority.